Effective Date: July 6, 2026

Introduction

Welcome to NRI Estate.

NRI Estate is an independent real estate consultancy committed to serving genuine buyers, sellers, investors, Non-Resident Indians (NRIs), developers, builders, institutional investors, and corporate clients with professionalism, integrity, confidentiality, and discretion.

Our knowledge, experience, market intelligence, negotiation skills, and professional network have been developed over many years of dedicated work. Accordingly, our time is one of our most valuable professional assets.

This policy has been published to establish clear expectations for all individuals who contact us, visit our office, communicate through electronic means, or otherwise seek our professional services.

1. Genuine Business Enquiries Only

Our services are intended exclusively for individuals and organizations having a genuine commercial interest in:

• Purchasing residential or commercial property.
• Selling real estate.
• Real estate investment.
• NRI property transactions.
• Luxury housing consultation.
• Commercial leasing.
• Land acquisition.
• Builder and developer transactions.
• Corporate real estate advisory.
• Professional property consultation.

We respectfully request that only individuals with a genuine intention to conduct business contact our office.

2. Respect for Professional Time

Every consultation requires research, preparation, market analysis, document verification, negotiation strategy, coordination with developers, and years of accumulated experience.

Accordingly, we request that our professional time not be used for:

• Casual conversations.
• Time-pass enquiries.
• Curiosity-driven discussions.
• Price fishing without genuine intent.
• Collecting confidential market intelligence.
• Obtaining free consultancy for third-party benefit.
• Competitive information gathering.
• Unnecessary negotiations without purchasing capacity.
• Entertainment or recreational visits.
• Repeated speculative enquiries.
• Testing our knowledge without genuine commercial purpose.

Our consultants reserve the right to conclude any conversation that does not appear to involve a legitimate business objective.

3. Appointments & Office Visits

Our office operates strictly as a professional consultancy.

Accordingly:

• Meetings may be conducted by prior appointment only.
• Walk-in visitors may not always be accommodated.
• Office visits are subject to consultant availability.
• Property presentations are scheduled only for qualified clients.
• Site visits may require prior verification of client requirements.
• Multiple site visits without genuine purchasing intent may be declined.

We reserve the right to verify the seriousness of any enquiry before allocating our professional resources.

4. Qualification of Prospective Clients

To provide efficient service, we may request information including, but not limited to:

• Budget range.
• Preferred location.
• Property requirements.
• Financing status.
• Investment objectives.
• Purchase timeline.
• Existing ownership details.
• NRI status (where applicable).

Providing such information enables us to recommend suitable properties and avoid unnecessary inconvenience for both parties.

5. Professional Conduct

Every visitor and caller is expected to communicate respectfully.

We will not tolerate:

• Abusive language.
• Threats.
• Intimidation.
• Misrepresentation.
• False identity.
• Fraudulent enquiries.
• Harassment.
• Disruptive behaviour.
• Recording conversations without lawful authorization.
• Offensive or discriminatory conduct.
• Attempts to interfere with our business operations.

Any such conduct may result in immediate termination of communication.

6. Privacy of Our Business

Our office is private property.

Visitors shall respect:

• Our employees.
• Consultants.
• Existing clients.
• Business associates.
• Office confidentiality.
• Internal documents.
• Business discussions.
• Digital systems.
• Proprietary databases.
• Market research.

Unauthorized photography, videography, audio recording, live streaming, or publication of office activities without our written consent is strictly prohibited where prohibited by law or where it infringes privacy or confidentiality.

7. Confidential Information

Any information shared during consultations, including but not limited to:

• Property opportunities.
• Investment strategies.
• Pricing discussions.
• Developer information.
• Client introductions.
• Business methods.
• Negotiation techniques.
• Commercial insights.

is confidential unless expressly stated otherwise.

Unauthorized commercial use or redistribution of such information may give rise to legal liability where applicable.

8. Zero Tolerance for Harassment

Over many years of professional practice, we have unfortunately encountered instances involving:

• Repeated nuisance calls.
• Anonymous communications.
• Non-serious appointments.
• Intentional wastage of professional time.
• Fraudulent enquiries.
• Impersonation.
• Online abuse.
• Defamatory publications.
• Cyber harassment.
• Fake customer representations.
• Competitive intelligence gathering under false pretences.
• Attempts to obtain confidential information without legitimate business purpose.

NRI Estate maintains a zero-tolerance policy towards such conduct.

Individuals engaging in such behaviour may immediately lose access to our services.

9. Monitoring & Preservation of Evidence

Where legally permissible, NRI Estate reserves the right to maintain records relating to communications and interactions for purposes including:

• Business administration.
• Security.
• Fraud prevention.
• Legal compliance.
• Dispute resolution.
• Protection of legitimate business interests.

Such records may include:

• Appointment records.
• Email correspondence.
• SMS messages.
• Messaging platform communications.
• Call logs.
• Visitor records.
• CCTV footage.
• Written communications.
• Digital submissions.
• Website enquiry forms.

These records may be preserved where reasonably necessary for the protection of our legal rights or compliance with applicable law.

10. Reservation of Legal Rights

Nothing contained in this policy limits any legal rights available to NRI Estate.

Where appropriate and permitted by applicable law, we reserve the right to take any lawful action necessary to protect our business, reputation, personnel, clients, intellectual property, confidential information, and privacy.

Such action may include, without limitation:

• Refusing future services.
• Cancelling appointments.
• Blocking telephone numbers.
• Blocking email addresses.
• Restricting access to our digital platforms.
• Issuing legal notices.
• Reporting unlawful conduct to competent authorities.
• Cooperating with law enforcement agencies.
• Initiating civil proceedings.
• Pursuing criminal remedies where applicable.
• Seeking injunctions.
• Claiming damages, costs, and any other relief available under law.

Nothing in this policy shall be interpreted as limiting any statutory or common law rights available to NRI Estate.

11. No Waiver

Failure by NRI Estate to enforce any provision of this policy on one occasion shall not constitute a waiver of its right to enforce the same or any other provision at any future time.

12. Governing Law & Jurisdiction

This policy shall be governed by and interpreted in accordance with the laws of the Republic of India.

Any dispute arising out of or relating to this policy, our services, or any interaction with NRI Estate shall be subject to the exclusive jurisdiction of the competent courts having territorial jurisdiction over our principal place of business, unless otherwise required by applicable law.

13. Acceptance

By contacting NRI Estate through telephone, email, messaging platforms, social media, our website, or by visiting our office, you acknowledge that you have read, understood, and agreed to this Client Conduct, Privacy, Consultation & Legal Disclaimer.

If you do not agree with these terms, we respectfully request that you refrain from using our services.

Our Commitment

While this policy is necessarily comprehensive, its purpose is simple: to protect the time, privacy, and professionalism that allow us to deliver exceptional service.

We warmly welcome genuine buyers, sellers, investors, developers, and business associates. If you approach us with sincerity, professionalism, and respect, you can expect the same in return.

Professional relationships are built on trust. Successful transactions begin with mutual respect.